I can't register my Basestation.

Stuck in the first few steps of the setup process?

Here are some possible solutions to your problem:

1)  Make sure you entered the correct Serial Number during the set up process.  The Serial Number is located on the back of your Basestation and on the setup card you received with your system.  When entering your Serial Number, be sure to exclude the hyphens and enter only the numerals.  

To check the Serial Number you entered, click the settings icon.  The Basestation Serial Number you entered will be displayed in the top right corner of the settings window.

(Note: Visit on your computer, tablet, or mobile phone to complete these steps.)     

If the Serial Number you entered does not match the Serial Number on your Basestation, click the trash can next to your serial number to "trash" your old number, and refresh (F5, cmd-R) to connect your Basestation. 

2)  Did you set up more than one account?  Your Basestation can only be assigned to one account.  Delete the Basestation from your old account before trying to add it to your new account. (To delete: Settings > Basestation > click the trash can by the serial number)

If you have trouble with any of these steps, please click the Support tab to the right or email us at

If those options didn't help, you may have a connectivity issue.  Click here for possible solutions.


  • Avatar
    Robert Bradbury

    When I typed in my Basestation Serial number in my Safari browser, when I typed in the 5th number, it did a backspace and then the 6th, 7th, 8th digits were inserted before the 5th. Then when I typed in the 9th number, it did it again and the 10th, 11th, and 12th digits were inserted before the 9th. I had to manually correct everything digit by digit to get it correct.

    Still it was less than 10 minutes getting my basestation and links all setup. It really went very smoothly all in all.

  • Avatar

    Hi Robert,
    Looks like you encountered a bizarre bug! I will let our web developer know so that this won't happen with other Safari users. Thanks for the heads up!

  • Avatar
    John Nitchen

    wont read basestation

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